Gewährleistung & Garantie

• When you create a warranty case, you will be asked to fill out an error desription. Here is a short explanation of how we would like you to answer each step: 
  • Is the error periodic?
    • If the defect is not permanent, but only occurs sometimes, please answer "yes".
    • If the error is constant, please answer "no".
    • If you are in doubt, please answer "don't know" 
  • Error description:
    • Please give a short description of where and how the error can be detected on your product.
    • If the error is periodic (e.g. it only occurs occasionally), it is important, that you describe how often it occurs.
    • Please link to a video or a picture of the error.
  • Serienummer / IMEI-nummer:
    • If the product has a serial number, please write it here.
    • If you hand in a mobile phone, please write the IMEI number here.
  • Possibly Password / Password to log on to the machine / operating system:
    • We need your password to log in to the product and investigate the error, if you for example send in a computer, tablet or mobile phone.
  • Is the product complete? (i.e. is all parts attatched)
    
    • Ideally we need all parts of the product to handle the warrandy case. This eases the handling - and in the case your warranty is accepted it will shorten the process of exchanging the product or giving you the money back. 
    • Answer "yes" if you send in all parts. 
    • Anser "Don't know" if you are in doubt.
    • Answer "no" if you send don't send in al the parts. 
  • Do you have any comments to the case?
    
    • For instance you can write your own customer number, if you are not the original buyer of the product.

Wir empfehlen immer, sichtbar defekte Pakete direkt bei der Zustellung abzulehnen.

Für den Fall, dass Sie das Paket bereits angenommen haben, gilt Folgendes:

Falls Ihr Paket während des Transports beschädigt wurde, machen Sie Fotos von dem Karton (Innen- und Außenseite) und dem Produkt. Senden Sie die Fotos per E-Mail an [email protected] für Verbraucher oder [email protected] für Geschäftskunden und Öffentliche.

Wir werden Ihnen dann je nach Verfügbarkeit ein neues Produkt senden oder Ihnen den Kaufpreis zurückerstatten.

Es ist wichtig, dass Sie den Schaden schnellst möglich mitteilen.